Shipping policy
Last Updated: 08/02/2025
At Tourbillon Bricks©, we are committed to providing you with a seamless shopping experience. This Shipping Policy outlines our practices regarding shipping and delivery.
1. Shipping Locations
We offer worldwide shipping. No matter where you are located, you can enjoy our products!
2. Shipping Costs
- We provide free shipping on all orders for customers who are subscribed to our mailing list. If you are not subscribed, standard shipping costs may apply at checkout. There are no hidden fees or extra charges.
3. Processing Time
- All orders are processed within 1-3 business days after confirmation of payment.
- You will receive an email notification once your order has been shipped, along with tracking information.
4. Delivery Time
- Delivery times typically range from 8 to 12 working days once your order has been processed, depending on your location.
- Please note that delivery times may vary due to factors beyond our control, such as customs delays or postal service issues.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
6. Customs and Duties
- For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the order total.
- We recommend checking with your local customs office for information on potential fees.
7. Missing or Damaged Items
If your order is missing or arrives damaged, please contact us at support@tourbillonbricks.com within 7 days of receiving your order. We will work with you to resolve the issue promptly.
8. Changes to Shipping Policy
Tourbillon Bricks© reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions about our shipping policy or your order, please reach out to us at support@tourbillonbricks.com.