Refund policy

Last Updated: 08/02/2025

At TourBillon Bricks©, we take great pride in the craftsmanship and quality of our products. However, if for any reason you are not completely satisfied with your purchase, we’re here to assist you with a seamless return and refund process.

 

RETURNS

Return Request Window:

  • Once your order has been processed and is on its way, you must wait until you receive your shipment before requesting a return.
  • You have 30 days from the date of delivery to request a return.
  • To be eligible, the product must be in its original condition, unused, and in its original packaging—including all original contents and parts.

How to Request a Return:

  • Please contact us at support@tourbillonbricks.com with your order number and the reason for the return.
  • A member of our team will review your request and provide you with further instructions, including the return shipping address.

Shipping Your Return:

  • Once you receive our return instructions, please ship your item within 5 working days using a courier service of your choice.
  • We strongly recommend using a trackable shipping service; without tracking information, we cannot guarantee receipt of your return.
  • The package must include your full name and the corresponding order number.

Responsibility for Return Shipping Costs:

  • Return shipping expenses (including any customs, tax, or handling charges) are to be borne by the customer unless the return is due to an error on our part.
  • For purchases made using Clearpay, please note that the refund will be issued for the total order amount minus any shipping and handling fees.

Lost or Delayed Return Shipments:

  • If your returned package does not arrive at our offices, please notify us at support@tourbillonbricks.com within 14 days of the expected delivery date.
  • We cannot assume responsibility for lost or delayed packages if a trackable shipping method is not used.

 

REFUNDS

  • Once your return is received, we will inspect the item to verify it is in perfect condition.
  • You will be notified via email regarding the status of your refund.
  • If approved, the refund will be processed within 7–10 business days.
  • Shipping fees, if applicable, are non-refundable.

 

EXCHANGES

  • We only replace items if they are defective or damaged upon receipt.
  • If you need to exchange your product for the same item due to a defect or damage, please contact us at support@tourbillonbricks.com.
  • Please note that we are not responsible for any damage caused by the customer after delivery.

 

NON-RETURNABLE ITEMS

  • On-sale products or special-order items are non-returnable.

 

LATE OR MISSING REFUNDS

  • If you haven’t received a refund within the expected timeframe, please check with your bank or credit card provider, as it may take additional processing time.
  • If the issue persists, contact us at support@tourbillonbricks.com.

 

MODIFICATIONS ON THE RETURN POLICY

  • TourBillon Bricks© reserves the right to modify or update this return policy at any time. Any changes will take effect immediately after the revised policy is posted on our website.

 

 

If you have any questions or need further assistance, please feel free to contact our customer service team at support@tourbillonbricks.com.